Refund Policy

01. Refund Eligibility

A refund may be considered when you receive a product that is damaged, defective, incorrect, or materially different from what was ordered, subject to review and verification by Keshiva Herbal.

02. How to Request a Refund

To request a refund, please contact us with your order details and a clear description of the issue. We may request photographs of the product, packaging, or other information needed to review your request.

03. Refund Review

Every refund request may be reviewed by Keshiva Herbal. We may consider the order details, condition of the product and reason for the request before confirming whether the refund is applicable.

04. Approved Refunds

If your refund request is approved, the applicable amount will generally be processed using the original payment method where reasonably possible.

The time required for the refunded amount to appear in your account may depend on your bank, payment provider or financial institution.

05. Non-Refundable Situations

A refund may not be available where a product has been opened or used, damaged because of improper handling, or otherwise does not qualify under the applicable return or refund conditions.

06. Order Cancellation

Cancellation requests should be made as early as possible. Once an order has been processed or dispatched, cancellation and refund availability may be limited.

07. Refund Processing Time

Once an approved refund has been processed by Keshiva Herbal, the actual time for the funds to reach your account may vary depending on the payment method and financial institution.

08. Policy Updates

Keshiva Herbal may update this Refund Policy from time to time. Any changes will be published on this page with the updated date.